Privacy Policy

PRIVACY POLICY

We at Sophie Buhai LLC (“we,” “us,” or “our”) value your privacy. We collect, process, and maintain your personal information in accordance with the policies described below (our “Privacy Policy”). “Personal information” means information that identifies or describes you or can reasonably be associated with or linked to you, which we collect and use when you access our website. If you are resident of European Economic Area, the United Kingdom, or Switzerland, notice of your rights in regard to your personal information (also described as personal data) is provided in Appendix A.

What do we collect?

The categories of personal information that we collect through our website at www.sophiebuhai.com (our “website”) includes identifiers, commercial information, and internet or other electronic network activity information. The following are some examples of what information we collect and how such information might be used:

Email Newsletter. Our email newsletter is used to communicate information about new collections, product availability, events, and campaigns, among other things. If you request to receive our email newsletters, you will need to provide a valid e-mail address.

Purchasing Products. When purchasing our products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases.

Web Site Activity. We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout our website.

Cookies. We may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. We may use cookies to personalize pages you view, mark or unmark links, or to remember your preferences. If you do not want us to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of the products and/or services at our web site.

Who do we share personally identifiable information with?

The categories of third-party persons or entities with whom we may share personal information includes service providers, such as web hosting providers, software application providers, and credit card processors; shipping and logistics providers; and advertising networks and data analytics providers.

How can you review and request changes to your personally identifiable information?

If you wish to review and request changes to any of your personally identifiable information that is collected through our website, please send an e-mail with your request to: customerservice@sophiebuhai.com

How will you know about changes to our Privacy Policy?

We may make material changes to our Privacy Policy from time to time, in our sole discretion. When we do so, we will post the new Privacy Policy on our website. You should consult this Privacy Policy regularly for any changes. Continued use of services following posting of such changes constitutes your acknowledgement of such changes and agreement to be bound by the changes. If you do not agree, you should immediately discontinue your use of our website and services.

Do we respond to “Do Not Track” signals?

Our website does not respond to “Do Not Track” signals or other similar mechanisms.

May other parties collect personally identifiable information from our website?

Other parties may collect personally identifiable information about your online activities over time and across different websites when you use our website.

Do we collect information from children?
We do not direct our website toward or knowingly collect any individually identifiable information from children under the age of 13. If you are under the age of 13, you may not use our website unless you provide us with your parent or guardian’s name and contact information and they consent to your use of our website. If you are a parent or guardian and think that your child provided personally identifiable information on our website, please contact us immediately and, if you request, we will remove such information from our records.

Rights of California residents.

If you reside in California and have provided us with your personal information (information that identifies, describes, relates to, or can be linked to you), you may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must include your name, street address, city, state, and zip code, and be submitted to us at the following address: customerservice@sophiebuhai.com. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted to addresses other than the address specified in this paragraph.

Rights of California residents under the age of 18.

If you are a California resident under the age of 18, and a user of our website, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information that you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to customerservice@sophiebuhai.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms of Use.

APPENDIX A

NOTICE TO INDIVIDUALS LOCATED IN THE EUROPEAN ECONOMIC AREA (“EEA”), THE UNITED KINGDOM (“UK”), AND SWITZERLAND.

This Appendix provides additional information to individuals located in the EEA, the United Kingdom, or Switzerland at the time their personal information is collected by us. All capitalized terms in this Section have the meaning as defined in the General Data Protection Regulation (“GDPR”) and/or, comparable definitions in the United Kingdom Data Protection Act 2018 (“UKDPA”) or the Swiss Data Protection Act (“SDPA”) (including, but not limited to “Personal Data”, “Processing”, “Controller”, “Processor”, “Data Subject”, “Consent”).

The Controller for the Processing described in this Privacy Policy is: Sophie Buhai LLC.

You can contact the Company’s Data Protection Officer using: customerservice@sophiebuhai.com

Legal Basis of Our Processing. The legal basis of our Processing of your Personal Data within the scope of application of the GDPR or comparable provisions in the UKDPA or the SDPA is as follows:

Contract, where we Process your purchase transactions (e.g. orders, exchanges and returns, shipping notifications) and answer your support and customer service requests as this is necessary for the performance of our contract with you;
Legitimate Interests:

In our legitimate interest in providing a secure Website user experience, we Process your Personal Data to administer our Programs and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
For an appealing surfing experience, we Process your Personal Data to allow you to participate in interactive features of our Website or our social media accounts, when you choose to do so;
Responding to your comments and questions is part of our legitimate business interests in providing you with first class services;
In our legitimate interest in expanding marketing offers to potential customers, we may Process your Personal Data to share it with others;
To protect our financial interests or to otherwise protect ourselves against fraud or unauthorized transactions, we Process your Personal Data, e.g. we conduct credit card screenings, and perform monitoring to identify potential unauthorized users or hackers;
Our legitimate interest in promoting our business is the purpose for Processing your Personal Data to facilitate marketing, the processing of orders and deliveries, and communication regarding the same.
If you want to work with us and apply for a job, we Process your Personal Data to evaluate your application;
To protect our rights and interests we can use your data with, or otherwise distribute, share or disclose your Personal Data to any of our professional advisors such as attorneys or accountants in order to facilitate their professional advice.

Consent:

Unless consent is not required under applicable law, we send you promotional communication about our products, services, offers, and events offered by us and others, and provide news and information we think will be of interest to you only after you have consented to such communication. You can withdraw your consent at any time with future effect, e.g. by clicking the unsubscribe-link in each promotional email;
We request your explicit consent to monitor and analyze your usage of Company Programs and advertising to understand their effectiveness, and to personalize your experience when you visit our website and select your cookie preferences.

Compliance with Legal Obligations:

We Process your Personal Data for compliance purposes as may be required by applicable laws or regulations or as requested by any judicial process or governmental agency (including without limitation for Company’s tax reporting) or as may be requested e.g. under any subpoena or court order.

Duration of Our Data Processing. We retain Personal Data you provide to us for as long as necessary for the purpose such Personal Data was originally collected or otherwise processed for, e.g. in order to meet our contractual obligations towards you, until you withdraw your consent, or as long as you maintain a customer account with us. We will retain your Personal Data for any periods required or recommended under applicable laws and regulations. Apart from that we can further store your Personal Data for the establishment, exercise, or defense of legal claims.

We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our Services.

Your Data Protection Rights. You have the following rights pursuant to the GDPR or comparable provisions in the UKDPA or SDPA, which can be exercised using the contact details of the Controller listed above:

Right of Access, to obtain from us confirmation as to whether or not Personal Data has been Processed and, if so, access to that Personal Data and additional information about the categories of Personal Data and its source, and how it has been Processed, e.g. the purpose, the categories of recipients, the planned retention period, the existence of the Data Subject’s rights;
Right to Rectification, to request the correction of incorrect Personal Data or any completed Personal Data stored by us;
Right to Erasure, to request the deletion of the Personal Data stored by us, except for the allowed continued uses permitted by the GDPR;
Right to Restriction, to demand the restriction of the Processing of the Personal Data where one of the following applies: (i) as far as the accuracy of the Personal Data is disputed by you; (ii) the Processing of the Personal Data is unlawful, but you reject its deletion; (iii) we no longer need the Personal Data, but you require it to exercise or defend legal claims; or (iv) you have objected to the Processing in accordance with GDPR Article 21;
Right to Data Portability, to receive your Personal Data as provided to us, in a structured, common and machine-readable format or to request the transfer to another Controller;
Right to Withdrawal, to withdraw, at any time, your once granted consent. As a result, we will not continue the Processing based on that consent for the future, but such withdrawal does not affect the Processing based on such consent before such withdrawal; and
Right to Lodge a Complaint, to complain to a Supervisory Authority (e.g. that of your usual place of residence or work or place of the alleged infringement).